Terms of Service

1. Acceptance of Terms

By accessing or using KAPA ONE ("the Service") provided by KAPA Technologies Sdn. Bhd. ("KAPA", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

KAPA ONE is a WhatsApp-native business operating system providing HR management, attendance tracking, task management, payroll processing, CRM and related business operations services. The Service is provided on a subscription basis.

3. Subscription & Payment

Setup Fee: A one-time setup fee is charged upon onboarding, which covers system configuration, data migration and training.

Monthly Subscription: Subscription fees are charged monthly in advance. Fees are non-refundable except as required by law.

Price Changes: We reserve the right to change subscription fees with 30 days written notice. Continued use after the notice period constitutes acceptance of new pricing.

Late Payment: Accounts more than 14 days overdue may be suspended. Services are restored upon payment of outstanding amounts.

4. Payment Processing

Payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. By subscribing to KAPA ONE, you authorize KAPA Technologies to charge your provided payment method for setup fees and recurring monthly subscription fees via Razorpay's auto-debit/mandate system. See our Refund & Cancellation Policy for details on billing, cancellation and refund terms.

5. Acceptable Use

You agree to use KAPA ONE only for lawful business purposes. You must not use the Service to send spam, engage in fraudulent activities, violate any laws, or infringe on third-party rights. KAPA reserves the right to suspend accounts violating these terms.

6. Data Ownership

You retain full ownership of all business data you input into KAPA ONE. KAPA does not claim ownership of your data. You grant KAPA a limited license to process your data solely for the purpose of providing the Service.

7. Uptime & Service Levels

KAPA targets 99.9% monthly uptime. Scheduled maintenance is communicated at least 24 hours in advance. Service credits may be available for downtime exceeding SLA thresholds as specified in your service agreement.

8. Termination

By You: You may cancel your subscription with 30 days written notice. Data export is available for 30 days after termination.

By KAPA: We may terminate accounts for material breach of these terms, non-payment or illegal use, with or without notice depending on the severity of the breach.

9. Limitation of Liability

KAPA's liability is limited to the monthly subscription fee paid in the month the issue occurred. We are not liable for indirect, incidental, consequential or punitive damages arising from use of the Service.

10. Governing Law

These Terms are governed by the laws of Malaysia. Disputes shall be resolved in the courts of Kuala Lumpur, Malaysia.

11. Contact