Refund & Cancellation Policy

1. Free Trial

KAPA ONE offers a 7-day free trial with no credit card required. You may explore all features during this period at no cost. No refund is applicable for the trial period since no payment is collected.

2. Setup Fees

One-time setup fees are charged when you upgrade from trial to a paid plan and cover onboarding, configuration and data migration. Setup fees are non-refundable once onboarding has commenced, as this work begins immediately upon payment confirmation.

3. Monthly Subscription Fees

Monthly subscription fees are billed in advance and are non-refundable for the current billing cycle once charged. If you cancel mid-cycle, you will retain access to KAPA ONE until the end of the paid billing period, after which your subscription will not renew.

4. Cancellation

You may cancel your subscription at any time through the KAPA ONE Hub or by contacting our support team via WhatsApp or email. Cancellation takes effect at the end of your current billing cycle. There are no cancellation fees.

5. Refund Eligibility

Refunds may be considered in the following circumstances, at KAPA's sole discretion:

• ✓ A technical failure on KAPA's part prevented you from accessing the Service for an extended period
• ✓ A billing error resulted in an incorrect or duplicate charge
• ✓ Refund requests must be submitted within 7 days of the charge date

6. Non-Refundable Circumstances

Refunds will not be issued for:

• ✗ Change of mind after setup/onboarding has begun
• ✗ Partial use of a billing cycle
• ✗ Failure to use the Service during a paid period
• ✗ Dissatisfaction with features that were available and demonstrable during the free trial

7. Auto-Debit & Payment Failures

Monthly subscriptions are billed automatically via Razorpay using your authorized payment method. If a payment fails, we will attempt to retry the charge and notify you via WhatsApp/email. Your account may be suspended if payment is not received within 7 days of the failed charge.

8. How to Request a Refund

To request a refund, contact us at billing@kapa.my or via WhatsApp at +91 73057 37508 with your account details and reason for the request. Approved refunds are processed within 7-10 business days to the original payment method via Razorpay.

9. Changes to This Policy

We may update this policy from time to time. Continued use of KAPA ONE after changes constitutes acceptance of the updated policy.

10. Contact